Customer Relationship Management (CRM) talent training is crucial for the success of overseas store industry. In order to ensure the effectiveness of the training, it is important to establish an effective training evaluation system. This system will help in assessing the impact of the training on the employees and the overall performance of the organization. The first step in establishing an effective training evaluation system is to identify the key performance indicators (KPIs) that are relevant to the CRM talent training. These KPIs could include customer satisfaction, employee engagement, sales performance, and customer retention. By identifying these KPIs, the organization can measure the impact of the training on these key areas. Once the KPIs are identified, the next step is to develop a set of evaluation tools and methods to measure the impact of the training on these KPIs. This could include surveys, interviews, performance reviews, and sales data analysis. These evaluation tools will help in collecting relevant data to assess the effectiveness of the training. In addition to collecting data, it is also important to analyze the data to identify any trends or patterns that may indicate the impact of the training on the KPIs. This analysis will help in understanding the strengths and weaknesses of the training program and identify areas for improvement. Furthermore, it is important to involve the employees in the evaluation process. This could include gathering feedback from the employees about their experience with the training and how it has impacted their performance. This feedback will provide valuable insights into the effectiveness of the training and help in making necessary adjustments to the program. Finally, the organization should use the evaluation results to make informed decisions about the future of the training program. This could include making changes to the training curriculum, adjusting the training methods, or investing in additional resources to support the training program. In conclusion, establishing an effective training evaluation system is crucial for the success of CRM talent training in the overseas store industry. By identifying relevant KPIs, developing evaluation tools, analyzing data, involving employees, and making informed decisions, the organization can ensure that the training program is effective in improving the performance of the employees and the overall success of the organization.