In today's globalized business environment, companies are constantly expanding their operations overseas. With the increasing importance of customer relationship management (CRM) in driving business success, it is crucial for companies to ensure that their overseas stores are equipped with well-trained talent in CRM. One effective way to improve the effectiveness of CRM talent training in overseas stores is through the mentor system. The mentor system involves pairing experienced employees with new hires or employees in need of additional training. This system allows for the transfer of knowledge, skills, and best practices from the mentor to the mentee, ultimately improving the overall effectiveness of talent training in overseas stores. To implement the mentor system for CRM talent training in overseas stores, companies should consider the following strategies: 1. Identify and train mentors: Companies should identify experienced and successful employees who have a strong understanding of CRM and are willing to serve as mentors. These mentors should undergo training to ensure they have the necessary skills to effectively transfer their knowledge to the mentees. 2. Match mentors with mentees: Once mentors have been identified and trained, they should be paired with mentees based on their specific needs and areas for improvement. This pairing should be done strategically to ensure that the mentor's expertise aligns with the mentee's training needs. 3. Establish clear goals and expectations: Companies should establish clear goals and expectations for the mentorship program. This includes defining the specific skills and knowledge that mentees are expected to gain from the mentorship, as well as the timeline for achieving these goals. 4. Provide ongoing support and feedback: It is important for companies to provide ongoing support and feedback to both mentors and mentees throughout the mentorship program. This can include regular check-ins, progress assessments, and opportunities for mentors and mentees to provide feedback on the program. 5. Measure and evaluate the impact: Companies should measure and evaluate the impact of the mentor system on CRM talent training in overseas stores. This can be done through performance evaluations, feedback from mentees, and tracking key CRM metrics to assess improvements. By implementing the mentor system for CRM talent training in overseas stores, companies can improve the effectiveness of their training programs and ensure that employees are equipped with the necessary skills to drive customer satisfaction and loyalty. This ultimately leads to improved business performance and success in overseas markets.