In today's globalized world, the overseas store industry is becoming increasingly competitive. In order to stay ahead of the competition, it is crucial for companies in this industry to invest in talent training. Customer Relationship Management (CRM) is a key aspect of the overseas store industry, as it involves building and maintaining relationships with customers to drive sales and loyalty. Therefore, it is essential for companies in this industry to provide their employees with the necessary training to excel in CRM. One effective way to provide talent training for the overseas store industry is to utilize online resources to expand learning channels. Online resources offer a convenient and flexible way for employees to access training materials and learn at their own pace. This is especially important for employees working in overseas stores, as they may not have easy access to traditional training programs. By using online resources, companies can provide a wide range of training materials, including videos, webinars, and interactive modules. This allows employees to learn about CRM concepts and best practices in a variety of formats, catering to different learning styles. Additionally, online resources can be updated and expanded easily, ensuring that employees have access to the most current and relevant training materials. Furthermore, online resources can also facilitate collaboration and knowledge sharing among employees in different locations. For example, employees from different overseas stores can participate in online forums and discussions to share their experiences and learn from each other. This not only enhances the learning experience but also fosters a sense of community and teamwork among employees. In addition to providing training materials, companies can also use online resources to track and assess employees' progress. This allows managers to monitor employees' learning and identify areas for improvement. By leveraging data and analytics, companies can gain valuable insights into the effectiveness of their training programs and make informed decisions about future training initiatives. Overall, utilizing online resources for talent training in the overseas store industry can bring numerous benefits. It provides employees with convenient access to training materials, fosters collaboration and knowledge sharing, and allows for effective tracking and assessment of employees' progress. By investing in talent training through online resources, companies can ensure that their employees are equipped with the knowledge and skills needed to excel in CRM and drive success in the overseas store industry.