The overseas store industry is a highly competitive and dynamic environment, and customer relationship management (CRM) is a crucial aspect of success in this industry. In order to stay ahead of the competition, it is essential for companies to invest in the training and development of their CRM talent. One effective way to do this is by utilizing external expert resources to improve the quality of teaching and training. External expert resources can bring a fresh perspective and a wealth of knowledge and experience to the training process. By tapping into the expertise of professionals who have a deep understanding of CRM best practices and industry trends, companies can ensure that their talent is receiving the most up-to-date and relevant training possible. This can help to improve the overall quality of the training and ensure that employees are equipped with the skills and knowledge they need to excel in their roles. Furthermore, external expert resources can also provide valuable insights and guidance on how to tailor training programs to the specific needs and challenges of the overseas store industry. This industry has its own unique set of customer dynamics, market trends, and operational challenges, and it is important for training programs to take these factors into account. External experts can help to ensure that training programs are aligned with the specific needs of the industry, and that they are designed to address the most pressing issues and opportunities. In addition, external expert resources can also bring a level of credibility and authority to the training process. When employees see that their training is being led by recognized experts in the field, they are more likely to take the training seriously and to engage with the material. This can help to improve the overall effectiveness of the training and ensure that employees are able to apply what they have learned in their day-to-day work. Overall, utilizing external expert resources to improve the quality of CRM talent training in the overseas store industry can have a number of benefits. It can help to ensure that training programs are up-to-date and relevant, tailored to the specific needs of the industry, and delivered with a level of credibility and authority. By investing in the development of their CRM talent in this way, companies can position themselves for success in the highly competitive overseas store industry.