With the rapid development of cloud computing technology, more and more enterprises are adopting this technology to guide their system architecture design, especially in the field of customer relationship management (CRM). For overseas store enterprises, the use of cloud computing technology can greatly benefit their CRM strategic planning. Firstly, cloud computing technology provides a flexible and scalable infrastructure for overseas store enterprises. With the use of cloud computing, enterprises can easily scale their CRM systems according to their business needs. This means that as the business grows, the CRM system can easily accommodate the increasing amount of data and users without the need for significant investment in hardware and infrastructure. This flexibility and scalability are crucial for overseas store enterprises, as they often have to adapt to different market conditions and customer demands in different countries. Secondly, cloud computing technology offers cost-effective solutions for overseas store enterprises. By using cloud-based CRM systems, enterprises can avoid the high upfront costs associated with traditional on-premises CRM solutions. Instead, they can pay for the resources and services they use on a pay-as-you-go basis. This not only reduces the initial investment but also allows enterprises to better manage their IT budgets and allocate resources more efficiently. Furthermore, cloud computing technology enables seamless integration and collaboration for overseas store enterprises. With cloud-based CRM systems, enterprises can easily integrate their CRM data with other business applications and systems, such as ERP, e-commerce platforms, and marketing automation tools. This integration allows for a more holistic view of customer data and enables better collaboration between different departments within the enterprise, leading to improved customer experiences and more effective strategic planning. In addition, cloud computing technology provides enhanced security and data protection for overseas store enterprises. Cloud service providers invest heavily in security measures and compliance certifications to ensure the safety and privacy of their customers' data. This is particularly important for overseas store enterprises, as they often have to comply with different data protection regulations in different countries. By using cloud-based CRM systems, enterprises can benefit from the advanced security features and data protection measures provided by the cloud service providers, without having to invest in expensive security infrastructure themselves. In conclusion, the use of cloud computing technology can greatly guide the system architecture design of overseas store enterprises’ CRM strategic planning. It provides flexibility, scalability, cost-effectiveness, integration, collaboration, and enhanced security for enterprises, enabling them to better manage their customer relationships and adapt to the dynamic and diverse international market. As cloud computing technology continues to evolve, overseas store enterprises should consider leveraging its benefits to drive their CRM strategic planning and gain a competitive edge in the global market.