In today's competitive overseas store industry, providing an innovative user experience is crucial for success. This can be achieved through the application of design thinking and CRM trend analysis. By understanding the needs and preferences of customers, businesses can create a more personalized and engaging experience that sets them apart from their competitors. Design thinking is a problem-solving approach that focuses on understanding the needs of the end-user. By empathizing with the customer, businesses can gain valuable insights into their behaviors and preferences. This information can then be used to design products and services that meet their needs in a more effective way. In the overseas store industry, this could mean creating store layouts that are more intuitive and user-friendly, or developing new products that better cater to the tastes of international customers. In addition to design thinking, CRM trend analysis is also an important tool for creating an innovative user experience. Customer relationship management (CRM) systems allow businesses to track and analyze customer interactions, providing valuable data on their purchasing habits and preferences. By analyzing this data, businesses can identify trends and patterns that can be used to tailor their offerings to better meet the needs of their customers. For example, if a certain demographic of overseas customers is consistently purchasing a particular type of product, businesses can use this information to develop new products or promotions that specifically target this group. By combining design thinking and CRM trend analysis, businesses in the overseas store industry can create a more personalized and engaging user experience. This can lead to increased customer satisfaction and loyalty, as well as a competitive advantage in the market. For example, by using design thinking to create a more intuitive store layout and CRM trend analysis to identify popular products, businesses can create a more seamless and enjoyable shopping experience for their overseas customers. Furthermore, by leveraging technology, businesses can take their user experience to the next level. For example, implementing mobile apps that provide personalized recommendations based on CRM trend analysis, or using virtual reality to create immersive shopping experiences, can further enhance the user experience and set businesses apart from their competitors. In conclusion, an innovative user experience based on design thinking and CRM trend analysis is essential for success in the overseas store industry. By understanding the needs and preferences of customers and using this information to create a more personalized and engaging experience, businesses can differentiate themselves from their competitors and build stronger relationships with their customers. This can ultimately lead to increased sales and long-term success in the market.