In today's globalized business environment, international team leadership is becoming increasingly important. As companies expand their operations overseas, they need leaders who can effectively manage cross-cultural teams and provide high-quality customer service. This requires specialized training and practice in cross-cultural leader quality, particularly in the context of overseas store service customer relationship management (CRM). One of the key challenges in international team leadership is the ability to understand and navigate different cultural norms and communication styles. Leaders must be able to adapt their leadership approach to accommodate the diverse backgrounds and perspectives of their team members. This requires a deep understanding of cultural differences and the ability to communicate and collaborate effectively across cultural boundaries. In addition to cultural competence, international team leaders must also possess strong CRM skills. Overseas store service CRM involves managing customer relationships, understanding their needs and preferences, and delivering high-quality service. Leaders must be able to train their teams to provide excellent customer service while also understanding the unique cultural nuances that may impact customer interactions. To develop these cross-cultural leader qualities, specialized training programs are essential. These programs should focus on building cultural competence, communication skills, and CRM expertise. They should also provide opportunities for leaders to practice these skills in real-world scenarios, such as through role-playing exercises or simulations of customer interactions. Furthermore, ongoing practice and reinforcement of these skills are crucial for international team leaders. This can be achieved through regular coaching and feedback, as well as through opportunities for leaders to apply their skills in their day-to-day work. Companies should also consider providing resources and support for leaders to continue developing their cross-cultural leader qualities, such as access to cultural training materials or mentorship programs. Ultimately, the successful training and practice of cross-cultural leader quality in overseas store service CRM requires a holistic approach that addresses both cultural competence and CRM skills. By investing in specialized training programs and providing ongoing support for leaders, companies can ensure that their international teams are well-equipped to provide high-quality customer service and effectively manage cross-cultural dynamics. This, in turn, can lead to improved customer satisfaction, stronger team performance, and ultimately, greater success in the global marketplace.