Team collaboration under cultural diversity is a crucial aspect of cross-cultural management, especially in the context of overseas store service CRM. In today's globalized business environment, companies are expanding their operations to different countries, which brings together employees from diverse cultural backgrounds. This diversity can lead to challenges in communication, decision-making, and conflict resolution. Therefore, it is essential for managers to have practical experience in managing cultural diversity within their teams. One of the key aspects of managing cultural diversity in team collaboration is understanding and respecting different cultural norms and values. This requires managers to have a deep understanding of the cultural backgrounds of their team members and to create an inclusive and respectful work environment. By acknowledging and valuing the diversity of their team, managers can foster a sense of belonging and trust among team members, which is essential for effective collaboration. Another important aspect of managing cultural diversity in team collaboration is effective communication. Different cultures have different communication styles, and misunderstandings can easily arise if team members are not aware of these differences. Managers need to ensure that team members are aware of these differences and are equipped with the necessary skills to communicate effectively across cultures. This may involve providing cross-cultural communication training or implementing communication tools and strategies that accommodate different cultural preferences. In addition, managers need to be mindful of the impact of cultural diversity on decision-making processes within their teams. Different cultures may have different approaches to problem-solving and decision-making, and this can lead to conflicts and misunderstandings. Managers should be able to facilitate open and inclusive decision-making processes that take into account the diverse perspectives and approaches of their team members. This may involve creating a framework for consensus-building and conflict resolution that respects cultural differences and promotes collaboration. Overall, practical experience in cross-cultural management of overseas store service CRM requires managers to be sensitive to the cultural diversity within their teams and to actively promote an inclusive and respectful work environment. By understanding and respecting different cultural norms and values, facilitating effective communication, and accommodating diverse decision-making processes, managers can foster a collaborative and high-performing team that is able to effectively manage cultural diversity and deliver exceptional service to customers.