Cultural diversity and integration have become increasingly important in the global business environment, especially in the context of cross-cultural management of overseas store service CRM teams. As companies expand their operations internationally, they are faced with the challenge of managing teams that are composed of individuals from different cultural backgrounds. This requires a deep understanding of cultural diversity and the ability to integrate different cultural perspectives into the management of these teams. One of the key aspects of cross-cultural management is the development of cultural intelligence, which involves the ability to understand and effectively work with people from different cultural backgrounds. This requires managers to be aware of their own cultural biases and to be open to learning about and understanding the cultural norms and values of their team members. By developing cultural intelligence, managers can create an inclusive and supportive work environment that values diversity and promotes collaboration among team members. In addition to cultural intelligence, effective cross-cultural management also requires the development of intercultural communication skills. This involves the ability to communicate effectively with individuals from different cultural backgrounds, taking into account differences in language, communication styles, and non-verbal cues. By developing strong intercultural communication skills, managers can facilitate effective communication and collaboration among team members, leading to improved team performance and productivity. Furthermore, the integration of cultural diversity into the management of overseas store service CRM teams requires a commitment to diversity and inclusion at all levels of the organization. This involves creating policies and practices that promote diversity and inclusion, as well as providing training and support for managers and team members to effectively navigate and leverage cultural differences. By fostering a culture of diversity and inclusion, companies can create a more innovative and adaptive workforce that is better equipped to meet the needs of a diverse customer base. Overall, the development path of cross-cultural management of overseas store service CRM teams requires a deep understanding of cultural diversity and the ability to integrate different cultural perspectives into the management of these teams. By developing cultural intelligence, intercultural communication skills, and a commitment to diversity and inclusion, companies can create a more inclusive and effective work environment that values diversity and promotes collaboration among team members. This, in turn, can lead to improved team performance and productivity, as well as a better ability to meet the needs of a diverse customer base.