In today's highly competitive retail environment, personalized customer service has become a key differentiator for businesses looking to stand out in the market. This is especially true for overseas store markets, where cultural differences and language barriers can make it challenging to connect with customers on a personal level. In order to succeed in these markets, businesses must develop key strategies and utilize technical means for CRM digital transformation. One of the key strategies for personalized customer service in overseas store markets is to understand the local culture and customer preferences. This requires businesses to conduct thorough market research and gather insights into the unique needs and expectations of customers in each market. By understanding the cultural nuances and preferences of customers, businesses can tailor their customer service approach to better meet the needs of their target audience. Another important strategy for personalized customer service is to leverage technology to gather and analyze customer data. By implementing a robust CRM system, businesses can collect and analyze customer data to gain insights into their preferences, purchase history, and behavior. This data can then be used to personalize the customer experience, such as offering personalized product recommendations, targeted promotions, and tailored communication. In addition to these key strategies, businesses must also utilize technical means for CRM digital transformation in overseas store markets. This includes implementing advanced customer relationship management (CRM) software that is capable of handling multilingual and multicultural customer interactions. This software should also be integrated with other systems, such as e-commerce platforms and social media channels, to provide a seamless and personalized customer experience across all touchpoints. Furthermore, businesses can also leverage artificial intelligence (AI) and machine learning technologies to automate and personalize customer interactions. For example, AI-powered chatbots can be used to provide personalized customer support in multiple languages, while machine learning algorithms can analyze customer data to predict future behavior and personalize marketing campaigns. Overall, personalized customer service is essential for businesses looking to succeed in overseas store markets. By developing key strategies and utilizing technical means for CRM digital transformation, businesses can better understand their customers, personalize their interactions, and ultimately drive customer loyalty and satisfaction. This approach will not only help businesses stand out in the market but also build long-term relationships with customers in overseas store markets.