Digitizing business processes is a crucial step for companies looking to stay competitive in today's digital age. This is especially true for companies operating in overseas store markets, where the need for efficient and effective customer relationship management (CRM) is paramount. In this article, we will delve into the key technical points for CRM digital transformation in overseas store markets. One of the key technical points for CRM digital transformation is the implementation of a robust and scalable CRM system. This system should be able to handle the complexities of managing customer relationships across different countries and time zones. It should also be able to integrate with other business systems, such as inventory management and sales tracking, to provide a comprehensive view of the customer journey. Another important technical point is the use of data analytics and artificial intelligence (AI) to gain insights into customer behavior and preferences. By analyzing customer data, companies can better understand their customers' needs and tailor their marketing and sales efforts accordingly. AI can also be used to automate routine tasks, such as customer support and lead scoring, freeing up employees to focus on more strategic activities. Furthermore, the implementation of mobile CRM solutions is crucial for companies operating in overseas store markets. With the increasing use of mobile devices, customers expect to be able to interact with companies anytime, anywhere. A mobile CRM solution allows sales and support teams to access customer data and respond to inquiries on the go, improving the overall customer experience. In addition, companies should consider the use of cloud-based CRM solutions, which offer greater flexibility and scalability compared to traditional on-premises systems. Cloud-based CRM solutions allow companies to easily expand their operations into new markets without the need for significant infrastructure investments. They also provide greater security and reliability, ensuring that customer data is protected at all times. Finally, companies should prioritize the integration of their CRM system with other digital channels, such as social media and e-commerce platforms. This allows for a seamless omni-channel customer experience, where customers can interact with the company across multiple touchpoints. It also enables companies to track and analyze customer interactions across different channels, providing a more holistic view of the customer journey. In conclusion, the digital transformation of CRM in overseas store markets requires a strategic and comprehensive approach to technology. By implementing a robust CRM system, leveraging data analytics and AI, embracing mobile and cloud-based solutions, and integrating with other digital channels, companies can effectively manage customer relationships and drive business growth in overseas markets.