Agile methodology is a popular approach to project management that emphasizes flexibility, collaboration, and continuous improvement. It is particularly well-suited for identifying and addressing process problems in overseas store companies' customer relationship management (CRM) systems. By using agile methodology, companies can quickly identify and address CRM process problems, leading to improved customer satisfaction and business performance. The first step in using agile methodology to identify CRM process problems in overseas store companies is to form a cross-functional team. This team should include representatives from different departments, such as sales, marketing, customer service, and IT. By bringing together individuals with diverse perspectives and expertise, the team can gain a comprehensive understanding of the CRM process and identify potential problems from multiple angles. Once the team is in place, the next step is to conduct a thorough analysis of the current CRM process. This may involve reviewing existing documentation, interviewing key stakeholders, and observing the process in action. The goal is to gain a clear understanding of how the CRM process is currently functioning and to identify any pain points or inefficiencies that may be hindering its effectiveness. With a solid understanding of the current CRM process in place, the team can then begin to prioritize and address the identified problems. Using agile methodology, the team can break down the process into smaller, more manageable tasks and work on addressing them in short, iterative cycles known as sprints. This allows the team to make incremental improvements to the CRM process and quickly test and validate potential solutions. Throughout this process, the team should also prioritize regular communication and collaboration. By maintaining open lines of communication and working closely together, team members can share insights, identify new problems, and collectively work towards solutions. This collaborative approach is a key aspect of agile methodology and can help ensure that the team is able to quickly identify and address CRM process problems. Finally, as the team works to address CRM process problems, it is important to continuously monitor and evaluate the impact of their efforts. Agile methodology emphasizes the importance of feedback and learning, and the team should regularly review their progress, gather feedback from stakeholders, and make adjustments as needed. By taking this iterative approach, the team can ensure that their efforts are having a positive impact on the CRM process and driving meaningful improvements for the overseas store companies. In conclusion, agile methodology can be a powerful tool for quickly identifying and addressing CRM process problems in overseas store companies. By forming a cross-functional team, conducting a thorough analysis, prioritizing and addressing problems in short, iterative cycles, and maintaining open communication and collaboration, companies can use agile methodology to drive meaningful improvements to their CRM processes and ultimately enhance customer satisfaction and business performance.