In today's globalized world, it is essential for overseas stores to provide personalized customer relationship management (CRM) services in order to stay competitive and meet the needs of their international customer base. One effective way to achieve this is by establishing an online customer service system that offers immediate support to customers. The first step in providing personalized CRM services for overseas stores is to understand the unique needs and preferences of international customers. This can be achieved through market research and customer feedback, which can help identify the specific challenges and expectations of customers from different regions. By gaining a deeper understanding of their customers, overseas stores can tailor their CRM services to better meet their needs. Once the needs of international customers have been identified, the next step is to establish an online customer service system that provides immediate support. This can be achieved through the use of live chat, email support, and social media messaging, allowing customers to reach out for assistance at any time. By offering immediate support, overseas stores can enhance the customer experience and build stronger relationships with their international clientele. In addition to providing immediate support, personalized CRM services for overseas stores should also include features such as multilingual support and cultural sensitivity. This can help overcome language barriers and ensure that international customers feel understood and valued. By offering support in multiple languages and being mindful of cultural differences, overseas stores can demonstrate their commitment to providing personalized and inclusive customer service. Furthermore, personalized CRM services can also involve the use of customer data to personalize the shopping experience for international customers. By leveraging customer data, overseas stores can offer personalized product recommendations, targeted promotions, and tailored communication, creating a more engaging and relevant experience for their international clientele. Overall, personalized CRM services for overseas stores are essential for building strong relationships with international customers and staying competitive in the global market. By establishing an online customer service system that provides immediate support, offering multilingual support and cultural sensitivity, and leveraging customer data to personalize the shopping experience, overseas stores can enhance the customer experience and drive loyalty among their international clientele.