In today's globalized world, businesses are constantly seeking ways to improve customer participation in personalized CRM services in overseas stores. One effective method to achieve this is through personalized message push. By tailoring messages to individual customers, businesses can create a more engaging and personalized experience, ultimately leading to increased customer participation. To improve customer participation in personalized CRM services in overseas stores through personalized message push, businesses should consider the following strategies: 1. Understand the cultural and linguistic differences: When targeting overseas customers, it is crucial to understand their cultural and linguistic preferences. Personalized messages should be tailored to resonate with the local culture and language, ensuring that customers feel understood and valued. 2. Utilize customer data effectively: Businesses should leverage customer data to create personalized messages that are relevant to each individual. By analyzing customer preferences, purchase history, and behavior, businesses can tailor messages to offer personalized recommendations, promotions, and incentives. 3. Implement a multi-channel approach: In today's digital age, customers interact with businesses through various channels, including email, social media, and messaging apps. To improve customer participation, businesses should implement a multi-channel approach to deliver personalized messages across different platforms, ensuring that customers receive messages through their preferred channels. 4. Offer exclusive benefits: Personalized messages can be used to offer exclusive benefits to overseas customers, such as personalized discounts, early access to new products, or special events. By making customers feel special and valued, businesses can encourage greater participation in personalized CRM services. 5. Seek customer feedback: Businesses should actively seek customer feedback to understand their preferences and improve the effectiveness of personalized message push. By listening to customer input, businesses can continuously refine their personalized CRM services to better meet the needs and expectations of overseas customers. 6. Continuously optimize and test: It is important for businesses to continuously optimize and test their personalized message push strategies. By analyzing the performance of different messages and offers, businesses can identify what resonates best with overseas customers and refine their approach accordingly. In conclusion, improving customer participation in personalized CRM services in overseas stores through personalized message push requires a strategic and customer-centric approach. By understanding cultural differences, utilizing customer data effectively, implementing a multi-channel approach, offering exclusive benefits, seeking customer feedback, and continuously optimizing and testing, businesses can create a more engaging and personalized experience for overseas customers, ultimately leading to increased customer participation.