In the overseas store industry, customer relationship management (CRM) talent training is crucial for the success of the business. Establishing training files and a course management platform is essential for providing employees with the necessary skills and knowledge to effectively manage customer relationships and drive business growth. First and foremost, establishing training files is important for documenting the training materials and resources available for employees. These files should include information on the various aspects of CRM, such as customer communication, data management, and sales techniques. By having a comprehensive set of training files, employees can easily access the information they need to improve their CRM skills and stay updated on the latest industry trends. Additionally, a course management platform is essential for organizing and delivering training materials to employees. This platform should be user-friendly and accessible to all employees, allowing them to easily navigate through the training materials and track their progress. By having a centralized platform for course management, employees can stay engaged and motivated to complete their training, ultimately leading to improved CRM skills and better customer relationships. Furthermore, the training files and course management platform should be tailored to the specific needs of the overseas store industry. This may include incorporating case studies and examples relevant to the industry, as well as providing practical exercises and simulations for employees to apply their CRM skills in real-world scenarios. By customizing the training materials and platform, employees can gain a deeper understanding of how CRM principles apply to their specific roles and responsibilities in the overseas store industry. In conclusion, establishing training files and a course management platform for CRM talent training in the overseas store industry is essential for driving business success. By providing employees with the necessary skills and knowledge to effectively manage customer relationships, businesses can improve customer satisfaction, increase sales, and ultimately achieve their growth objectives. Therefore, investing in comprehensive training materials and a user-friendly course management platform is crucial for the long-term success of businesses in the overseas store industry.