In the overseas store industry, customer relationship management (CRM) is crucial for building and maintaining strong relationships with customers. To effectively train talent in this area, it is important to combine practical cases with theoretical knowledge. This approach allows employees to understand the real-life applications of CRM and develop the skills needed to excel in their roles. One way to combine practical cases for teaching in overseas store industry CRM talent training is to use real-life examples from successful businesses. By analyzing case studies of companies that have effectively implemented CRM strategies, employees can gain valuable insights into the best practices and potential challenges in this field. This can help them understand the importance of CRM and how it can impact the success of a business. Additionally, incorporating role-playing exercises into the training program can provide employees with hands-on experience in dealing with customer interactions. By simulating various customer scenarios, employees can practice applying CRM techniques in a controlled environment. This allows them to develop their communication and problem-solving skills, which are essential for building strong customer relationships. Furthermore, providing employees with opportunities to shadow experienced professionals in the industry can offer valuable learning experiences. By observing how seasoned professionals handle customer interactions and implement CRM strategies, employees can gain practical insights and learn from real-life examples. This can help them understand the nuances of CRM and how to effectively apply it in their own roles. In addition to practical cases, it is important to provide employees with a solid understanding of the theoretical aspects of CRM. This can include teaching them about the principles of customer relationship management, the importance of customer satisfaction, and the various tools and technologies available for managing customer relationships. By combining theoretical knowledge with practical cases, employees can develop a well-rounded understanding of CRM and how it can be applied in the overseas store industry. Overall, combining practical cases with theoretical knowledge is essential for effective talent training in the overseas store industry CRM. By providing employees with real-life examples, hands-on experiences, and theoretical understanding, businesses can ensure that their talent is well-equipped to excel in managing customer relationships. This approach can help employees develop the skills and knowledge needed to drive customer satisfaction and contribute to the success of the business.