Overseas store service CRM system integration: realizing a unified interface style for mobile and web terminals In today's globalized business environment, it is essential for companies to have a seamless and integrated customer relationship management (CRM) system that can cater to the needs of both mobile and web users. This is particularly important for companies with overseas stores, as they need to ensure that their CRM system is accessible and user-friendly for customers across different regions and devices. One of the key challenges in achieving this is to create a unified interface style that can be seamlessly used across both mobile and web terminals. This requires careful planning and integration of various elements such as design, functionality, and user experience. To achieve this, companies need to invest in a CRM system that is capable of adapting to different devices and screen sizes. This means that the system should be responsive and able to adjust its layout and design based on the device being used. This will ensure that customers have a consistent and user-friendly experience regardless of whether they are accessing the CRM system through a mobile device or a web browser. Furthermore, companies need to ensure that the CRM system is capable of integrating with various communication channels such as email, social media, and messaging apps. This will enable customers to interact with the company through their preferred channels, and the CRM system should be able to capture and consolidate these interactions for a comprehensive view of the customer's journey. In addition, the CRM system should also be able to provide personalized and targeted marketing and sales efforts based on the customer's preferences and behavior. This requires the integration of data analytics and customer segmentation tools to ensure that the right message is delivered to the right customer at the right time. Overall, the integration of a unified interface style for mobile and web terminals in an overseas store service CRM system is crucial for providing a seamless and consistent customer experience. This requires careful planning, investment in the right technology, and a deep understanding of customer behavior and preferences. By achieving this, companies can ensure that their overseas stores are able to effectively engage and retain customers, ultimately leading to increased sales and customer satisfaction.