Social media marketing has become an essential tool for businesses to interact with their customers and build brand loyalty. With the rise of overseas store enterprises, it is crucial to develop effective customer interaction strategies for social media marketing and CRM strategic planning to ensure success in the global market. One of the key customer interaction strategies for social media marketing is to engage with customers on a personal level. This can be achieved through responding to customer comments and messages in a timely manner, addressing their concerns, and providing valuable and relevant content. By doing so, businesses can build a strong relationship with their customers and create a sense of trust and loyalty. Another important strategy is to leverage social media platforms to gather customer feedback and insights. By monitoring customer interactions and analyzing their feedback, businesses can gain valuable insights into customer preferences, behaviors, and trends. This information can then be used to tailor marketing strategies and improve products and services to better meet customer needs. In addition to social media marketing, overseas store enterprises also need to develop effective CRM strategic planning to manage customer relationships across different markets. This involves understanding the cultural and social differences of customers in different regions and tailoring marketing and customer interaction strategies accordingly. One effective CRM strategy for overseas store enterprises is to implement a multilingual and multicultural approach to customer interaction. This involves providing customer support and marketing materials in different languages, as well as adapting marketing strategies to suit the cultural preferences of customers in different regions. By doing so, businesses can effectively engage with customers in different markets and build strong relationships with them. Furthermore, businesses can also utilize customer relationship management (CRM) software to track and manage customer interactions across different markets. This can help businesses to better understand customer preferences and behaviors, as well as to identify opportunities for cross-selling and upselling in different regions. Overall, developing effective customer interaction strategies for social media marketing and overseas store enterprise CRM strategic planning is crucial for businesses to succeed in the global market. By engaging with customers on a personal level, gathering customer feedback, and implementing a multilingual and multicultural approach to customer interaction, businesses can build strong relationships with customers in different markets and drive success in the global market.