Chatbot technology and automated customer interaction have become increasingly popular in the overseas store industry, as businesses seek to improve customer service and streamline their operations. This trend is driven by the growing demand for personalized and efficient customer interactions, as well as the need to reduce costs and increase productivity. One of the key drivers of this trend is the advancement of chatbot technology, which has made it possible for businesses to automate customer interactions and provide real-time support to their customers. Chatbots are computer programs that use artificial intelligence to simulate human conversation, allowing businesses to engage with their customers in a more natural and efficient way. This technology has been widely adopted in the overseas store industry, as it allows businesses to provide 24/7 customer support, answer frequently asked questions, and even process orders and payments. In addition to chatbot technology, businesses in the overseas store industry are also leveraging automated customer interaction based on CRM (Customer Relationship Management) trend analysis. CRM systems allow businesses to track and analyze customer interactions, preferences, and behaviors, enabling them to provide more personalized and targeted customer experiences. By integrating chatbot technology with CRM trend analysis, businesses can automate customer interactions based on customer data, such as purchase history, browsing behavior, and demographic information. This allows businesses to provide more relevant and timely support to their customers, leading to higher customer satisfaction and loyalty. Furthermore, the adoption of chatbot technology and automated customer interaction based on CRM trend analysis is also driven by the need to reduce costs and increase productivity. By automating customer interactions, businesses can free up their human resources to focus on more complex and high-value tasks, such as sales and strategic planning. This not only reduces operational costs but also improves overall efficiency and productivity. Overall, the trend of chatbot technology and automated customer interaction based on CRM trend analysis is expected to continue to grow in the overseas store industry. As businesses seek to improve customer service, reduce costs, and increase productivity, they will increasingly turn to these technologies to streamline their operations and provide more personalized and efficient customer experiences. By leveraging chatbot technology and CRM trend analysis, businesses can stay ahead of the competition and meet the evolving needs of their customers.