Product positioning and service strategy formulation are crucial components of any business's success, especially in the competitive overseas market. In this context, the optimization of the CRM customer hierarchical management system for overseas stores is of utmost importance. The product and service positioning of the CRM customer hierarchical management system should be carefully analyzed and formulated to meet the specific needs and preferences of the overseas market. This involves understanding the unique characteristics of the target market, including cultural differences, consumer behavior, and competitive landscape. To optimize the product and service positioning, it is essential to conduct thorough market research and analysis. This includes identifying the key customer segments, their needs and preferences, and the competitive offerings in the market. By understanding the market dynamics, businesses can tailor their CRM customer hierarchical management system to meet the specific requirements of overseas customers. Furthermore, the formulation of a service strategy is equally important in ensuring the success of the CRM customer hierarchical management system in overseas markets. This involves defining the value proposition of the system, including the features, benefits, and advantages it offers to customers. Additionally, businesses need to consider the service delivery model, including customer support, training, and ongoing maintenance. In formulating the service strategy, businesses should also consider the integration of the CRM customer hierarchical management system with other existing systems and processes. This ensures seamless operation and maximizes the value of the system for overseas stores. Moreover, businesses need to consider the localization of the CRM customer hierarchical management system to meet the specific language, currency, and regulatory requirements of overseas markets. This may involve customizing the system interface, reports, and communication to align with the local market. In conclusion, the optimization of the CRM customer hierarchical management system for overseas stores requires a deep understanding of the target market and the formulation of a comprehensive product positioning and service strategy. By carefully analyzing the market dynamics and tailoring the system to meet the specific needs of overseas customers, businesses can maximize the success of their CRM customer hierarchical management system in overseas markets. This will ultimately lead to increased customer satisfaction, loyalty, and profitability for overseas stores.