Customer satisfaction and loyalty are crucial factors for the success of any business. In the context of overseas stores, it is even more important to ensure that customers are satisfied and loyal to the brand. To achieve this, customer relationship management (CRM) optimization of the overseas store CRM customer hierarchical management system is essential. The first step in this process is to analyze customer satisfaction and loyalty. This can be done through various methods such as customer surveys, feedback forms, and social media monitoring. By understanding the needs and preferences of customers, businesses can tailor their products and services to meet their expectations, thus increasing satisfaction and loyalty. Once the data has been collected and analyzed, the next step is to optimize the CRM customer hierarchical management system. This involves organizing and categorizing customers based on their level of engagement with the brand. By segmenting customers into different groups, businesses can personalize their marketing efforts and provide targeted offers and promotions to each segment, thus increasing customer satisfaction and loyalty. Furthermore, the CRM system can be optimized to track customer interactions and purchase history, allowing businesses to anticipate and fulfill customer needs more effectively. By understanding the behavior and preferences of customers, businesses can provide a seamless and personalized experience, leading to increased satisfaction and loyalty. In addition, the CRM system can also be optimized to facilitate communication and engagement with customers. This can be done through personalized emails, targeted advertisements, and loyalty programs. By staying connected with customers and providing them with relevant and valuable information, businesses can build stronger relationships and increase customer loyalty. Overall, the optimization of the overseas store CRM customer hierarchical management system is essential for improving customer satisfaction and loyalty. By analyzing customer data, segmenting customers, tracking interactions, and facilitating communication, businesses can create a more personalized and engaging experience for customers, leading to increased satisfaction and loyalty. In conclusion, customer satisfaction and loyalty are crucial for the success of overseas stores. By optimizing the CRM customer hierarchical management system, businesses can better understand and engage with customers, leading to increased satisfaction and loyalty. This, in turn, can lead to higher sales and long-term success for the business.