Overseas store system CRM customer stratification practice: successful case sharing and experience summary In today's highly competitive business environment, customer relationship management (CRM) has become an essential tool for businesses to effectively manage and engage with their customers. One successful case of CRM customer stratification practice comes from an overseas store system, which has implemented a successful CRM strategy to effectively segment and engage with their customers. The overseas store system implemented a customer stratification practice to segment their customers based on their purchasing behavior, preferences, and engagement with the brand. By categorizing their customers into different segments, the store was able to tailor their marketing and engagement strategies to better meet the needs and preferences of each customer segment. One of the key strategies that the overseas store system implemented was to use data analytics to identify the different customer segments and their purchasing behavior. By analyzing the data, the store was able to identify high-value customers, loyal customers, and potential new customers. This allowed the store to tailor their marketing and engagement strategies to better meet the needs and preferences of each customer segment. In addition to data analytics, the store also implemented personalized marketing strategies to engage with their customers. By sending personalized offers, recommendations, and promotions to each customer segment, the store was able to effectively engage with their customers and drive sales. Furthermore, the store also focused on providing excellent customer service to their high-value and loyal customers. By providing personalized support and assistance, the store was able to build strong relationships with their customers and increase customer loyalty. Overall, the overseas store system's CRM customer stratification practice has been a successful strategy for effectively engaging with their customers and driving sales. By implementing data analytics, personalized marketing strategies, and excellent customer service, the store was able to effectively segment and engage with their customers, leading to increased customer satisfaction and loyalty. In conclusion, the overseas store system's CRM customer stratification practice serves as a successful case study for businesses looking to effectively engage with their customers. By implementing data-driven strategies and personalized marketing, businesses can effectively segment and engage with their customers, leading to increased customer satisfaction and loyalty. This case study serves as a valuable example for businesses looking to improve their CRM strategies and effectively engage with their customers.