In today's globalized business environment, cultural integration talents are becoming increasingly important for companies operating overseas. This is particularly true in the retail industry, where the success of overseas store service CRM (Customer Relationship Management) depends on the ability of managers and employees to understand and navigate cross-cultural differences. In this article, we will take a closer look at talent selection and training in cross-cultural management of overseas store service CRM. Talent selection is a critical first step in building a team that is capable of effectively managing cross-cultural interactions. When selecting candidates for overseas store service CRM roles, companies should look for individuals who possess a strong understanding of different cultures and are able to adapt their communication and management styles accordingly. This may involve seeking out candidates with previous international experience, language skills, and a demonstrated ability to work effectively in diverse teams. Once the right talent has been selected, it is important to provide them with the training and support they need to succeed in their roles. Cross-cultural management training should focus on developing skills such as cultural sensitivity, effective communication across language barriers, and the ability to navigate cultural differences in customer interactions. This training should be ongoing, as the cultural landscape of overseas markets is constantly evolving, and employees need to stay up to date with the latest trends and developments. In addition to formal training programs, companies can also support their overseas store service CRM teams by providing them with access to cultural resources and support networks. This may include access to language learning resources, cultural immersion experiences, and mentorship programs that connect employees with experienced cross-cultural managers who can provide guidance and support. Ultimately, the success of overseas store service CRM depends on the ability of managers and employees to effectively navigate cross-cultural differences and build strong relationships with customers from diverse backgrounds. By selecting the right talent and providing them with the training and support they need, companies can ensure that their overseas operations are able to thrive in today's global marketplace. In conclusion, cultural integration talents are essential for the success of overseas store service CRM. By focusing on talent selection and training in cross-cultural management, companies can build teams that are capable of effectively navigating cultural differences and building strong relationships with customers from diverse backgrounds. This, in turn, will help to drive the success of overseas operations in today's globalized business environment.