Cultural intelligence (CQ) has become an increasingly important factor in the recruitment and management of talent in today's globalized business environment. As companies expand their operations overseas, they are faced with the challenge of finding and retaining employees who can effectively navigate and thrive in different cultural contexts. This is particularly true in the retail industry, where customer relationship management (CRM) is crucial for success. In this context, cultural intelligent recruitment refers to the process of identifying, selecting, and managing employees who possess the cultural intelligence necessary to excel in a cross-cultural environment. This involves not only understanding and respecting different cultural norms and practices, but also being able to adapt and communicate effectively across cultural boundaries. One key aspect of cultural intelligent recruitment is the development of a cross-cultural talent management and selection strategy. This involves identifying the specific cultural competencies and skills that are required for success in a particular overseas market, and then designing recruitment and selection processes that can effectively assess and identify candidates who possess these qualities. For example, in the context of overseas store service CRM, it may be important to look for candidates who have a strong understanding of and experience with customer service practices in the target market, as well as the ability to communicate and build relationships with customers from different cultural backgrounds. This may require the use of culturally sensitive assessment tools, as well as the involvement of local HR professionals who can provide insights into the specific cultural dynamics at play. In addition to selection, cultural intelligent recruitment also involves the ongoing management and development of employees to ensure that they are able to effectively navigate and succeed in a cross-cultural environment. This may involve providing cultural training and support, as well as creating opportunities for employees to gain exposure to different cultural contexts and perspectives. Ultimately, cultural intelligent recruitment is essential for companies looking to build a diverse and inclusive workforce that can effectively serve customers in different parts of the world. By developing a cross-cultural talent management and selection strategy, companies can ensure that they are able to identify and retain employees who possess the cultural intelligence necessary to excel in overseas store service CRM, ultimately leading to improved customer satisfaction and business success.