In today's globalized world, businesses are expanding their operations overseas, leading to the need for cross-cultural service management strategies. One of the key challenges in this regard is the differences in service culture across different countries. This article aims to provide a deep analysis of the strategies and coping methods for overseas store service customer relationship management (CRM) in the context of cross-cultural service culture differences. Firstly, it is important to understand the concept of service culture and its impact on customer service. Service culture refers to the values, beliefs, and behaviors that shape the way service is delivered and experienced in a particular society. Different countries have different service cultures, which can significantly impact the way customers perceive and respond to service. When expanding overseas, businesses need to be aware of these differences and develop strategies to effectively manage them. One of the key strategies is to conduct thorough research and analysis of the target market's service culture. This involves understanding the cultural norms, values, and expectations related to service delivery. By gaining insights into the local service culture, businesses can tailor their service management strategies to better meet the needs and preferences of customers in that particular market. Another important aspect of cross-cultural service management is the development of coping methods for handling service culture differences. This involves training and educating employees about the cultural nuances of the target market, as well as providing them with the necessary skills and knowledge to adapt their service delivery accordingly. For example, employees may need to learn how to communicate effectively with customers from different cultural backgrounds, understand their preferences, and adjust their service approach to align with local customs and traditions. Furthermore, businesses can also leverage technology and data analytics to gain a deeper understanding of customer behavior and preferences in different cultural contexts. By collecting and analyzing customer data, businesses can identify patterns and trends that can help them tailor their service management strategies to better meet the needs of customers in different markets. In conclusion, managing service culture differences in overseas store service CRM requires a deep understanding of the cultural nuances of the target market, as well as the development of effective coping methods to adapt to these differences. By implementing cross-cultural service management strategies and leveraging technology and data analytics, businesses can better meet the needs and preferences of customers in different cultural contexts, ultimately leading to improved customer satisfaction and loyalty.