In today's globalized business environment, companies are increasingly expanding their operations overseas, leading to the need for effective cross-cultural management strategies. One critical aspect of cross-cultural management is the collaboration mechanism in cross-cultural situations, particularly in the context of overseas store service customer relationship management (CRM) teams. This article aims to provide a strategic exploration of the cross-cultural management of overseas store service CRM teams. First and foremost, it is essential to understand the challenges and complexities associated with cross-cultural collaboration in overseas store service CRM teams. Cultural differences in communication styles, decision-making processes, and conflict resolution can often lead to misunderstandings and inefficiencies within the team. Therefore, it is crucial for companies to develop a deep understanding of the cultural nuances and dynamics at play in their overseas operations. One effective strategy for managing cross-cultural collaboration in overseas store service CRM teams is to promote cultural intelligence among team members. Cultural intelligence involves the ability to understand and navigate cultural differences effectively. By providing cultural intelligence training and resources to team members, companies can empower their overseas store service CRM teams to communicate and collaborate more effectively across cultural boundaries. Another important aspect of cross-cultural management in overseas store service CRM teams is the establishment of clear and inclusive communication channels. This involves creating an environment where team members feel comfortable expressing their ideas and concerns, regardless of their cultural background. By fostering open and transparent communication, companies can mitigate the risk of misunderstandings and conflicts within the team. Furthermore, companies should also consider implementing cross-cultural team-building activities and initiatives. These activities can help foster a sense of unity and camaraderie among team members, regardless of their cultural differences. By creating opportunities for team members to bond and build trust, companies can strengthen the collaboration mechanism within their overseas store service CRM teams. In conclusion, effective cross-cultural management of overseas store service CRM teams requires a strategic approach that takes into account the complexities and challenges associated with cultural differences. By promoting cultural intelligence, establishing clear communication channels, and implementing team-building activities, companies can enhance the collaboration mechanism within their overseas operations. Ultimately, a strong cross-cultural management strategy can lead to improved team performance and customer satisfaction in overseas store service CRM teams.