In recent years, the digital transformation of customer relationship management (CRM) has become a key focus for businesses operating in overseas store markets. This transformation has been driven by the need to improve business efficiency and enhance the customer experience. One of the key components of this transformation is the implementation of business process automation, which has had a significant impact on business efficiency. Business process automation involves the use of technology to streamline and automate repetitive tasks and processes, such as customer data management, sales tracking, and marketing campaigns. By automating these processes, businesses can reduce the time and resources required to complete them, while also minimizing the potential for human error. This has led to improved efficiency and productivity, as well as cost savings for businesses operating in overseas store markets. One of the key impacts of business process automation on business efficiency is the ability to improve customer service. By automating processes such as customer data management and sales tracking, businesses can more effectively track and respond to customer inquiries and issues. This has led to improved customer satisfaction and loyalty, as well as increased sales and revenue for businesses operating in overseas store markets. In addition, business process automation has also had a significant impact on marketing and sales efforts. By automating processes such as marketing campaign management and lead generation, businesses can more effectively target and engage with potential customers. This has led to improved lead conversion rates and sales performance, as well as increased market share for businesses operating in overseas store markets. Furthermore, business process automation has also led to improved operational efficiency for businesses operating in overseas store markets. By automating processes such as inventory management and order processing, businesses can more effectively manage their resources and reduce the potential for waste and inefficiency. This has led to improved cost savings and profitability, as well as a more sustainable business model for businesses operating in overseas store markets. Overall, the impact of business process automation on business efficiency in the context of CRM digital transformation in overseas store markets has been significant. By streamlining and automating key processes, businesses have been able to improve customer service, marketing and sales efforts, and operational efficiency. This has led to improved business performance and profitability, as well as a more competitive position in overseas store markets. As businesses continue to invest in digital transformation and business process automation, the impact on business efficiency is likely to continue to grow.