Social engineering attacks are a common and dangerous threat to the security of customer relationship management (CRM) systems, especially those used in overseas store systems. These attacks involve manipulating individuals into divulging confidential information or performing actions that compromise the security of the system. In this article, we will analyze some examples of social engineering attacks and discuss the key challenges in protecting CRM systems in overseas store systems. One example of a social engineering attack is phishing, where attackers send fraudulent emails or messages to employees, customers, or partners, pretending to be a legitimate entity such as a bank or a trusted vendor. The emails often contain links or attachments that, when clicked or opened, install malware or prompt the recipient to enter sensitive information like login credentials. Once the attackers have this information, they can gain unauthorized access to the CRM system and steal valuable customer data. Another example is pretexting, where attackers create a fabricated scenario to manipulate individuals into providing sensitive information or performing actions that compromise security. For example, an attacker might pose as a customer service representative and call an employee, claiming to need their login credentials to resolve an urgent issue. If the employee falls for the ruse, the attacker gains access to the CRM system and can carry out malicious activities. Protecting CRM systems in overseas store systems from social engineering attacks presents several key challenges. Firstly, the global nature of overseas store systems means that they often involve multiple languages, cultures, and regulatory environments. This diversity can make it difficult to implement consistent security measures and awareness training across all locations, leaving the system vulnerable to social engineering attacks. Secondly, the high turnover rate of employees in overseas store systems can make it challenging to maintain a strong security culture and ensure that all staff are adequately trained to recognize and respond to social engineering tactics. Without proper training and awareness, employees are more likely to fall victim to social engineering attacks, putting the CRM system at risk. Finally, the increasing sophistication of social engineering tactics, such as the use of deepfake technology to create convincing audio or video impersonations, makes it harder for employees to discern legitimate requests from fraudulent ones. This complexity can make it easier for attackers to exploit human vulnerabilities and gain unauthorized access to the CRM system. In conclusion, social engineering attacks pose a significant threat to the security of CRM systems in overseas store systems. To address this threat, organizations must implement robust security measures, provide comprehensive awareness training, and stay vigilant against evolving social engineering tactics. By addressing these key challenges, organizations can better protect their CRM systems and the sensitive customer data they contain.