Customer Relationship Management (CRM) is a crucial aspect of the overseas store industry, as it directly impacts customer satisfaction and loyalty. Therefore, it is essential to optimize the training plan for CRM talent in this industry to ensure that employees are equipped with the necessary skills and knowledge to effectively manage customer relationships. One way to achieve this is through learning effect evaluation, which involves assessing the impact of training on employee performance and identifying areas for improvement. To optimize the training plan for CRM talent in the overseas store industry, it is important to first understand the specific needs and challenges faced by employees in this sector. This can be achieved through conducting a thorough needs assessment, which involves gathering feedback from employees, managers, and customers to identify the key areas that require improvement. Once the specific training needs have been identified, a tailored training plan can be developed to address these needs and provide employees with the necessary skills and knowledge to excel in their roles. Learning effect evaluation plays a crucial role in optimizing the training plan for CRM talent in the overseas store industry. By assessing the impact of training on employee performance, organizations can identify areas of strength and weakness and make necessary adjustments to the training plan. This can involve conducting pre- and post-training assessments to measure improvements in employee knowledge and skills, as well as gathering feedback from employees and managers to identify areas for improvement. In addition to evaluating the impact of training on employee performance, it is also important to assess the overall effectiveness of the training plan. This can involve evaluating the training methods and materials used, as well as the delivery of the training program. By gathering feedback from employees and managers, organizations can identify areas for improvement and make necessary adjustments to the training plan to ensure that it is as effective as possible. Overall, optimizing the training plan for CRM talent in the overseas store industry through learning effect evaluation is crucial for ensuring that employees are equipped with the necessary skills and knowledge to effectively manage customer relationships. By conducting a thorough needs assessment, developing a tailored training plan, and evaluating the impact of training on employee performance, organizations can ensure that their employees are well-prepared to excel in their roles and contribute to the success of the business.