Designing an overseas store CRM system usage training that meets industry needs requires a deep understanding of the specific requirements and challenges faced by the industry. In order to effectively design such a training program, it is important to consider the following key factors: 1. Industry-specific requirements: The first step in designing a CRM system usage training program is to understand the specific requirements of the industry. Different industries have different customer relationship management needs, and it is important to tailor the training program to address these specific needs. For example, the retail industry may require a focus on customer loyalty programs and sales tracking, while the hospitality industry may require a focus on guest relations and reservation management. 2. International considerations: When designing a training program for overseas stores, it is important to consider the cultural and language differences that may exist in different countries. The training program should be designed to be culturally sensitive and should be available in multiple languages to ensure that all employees can fully understand and engage with the material. 3. Hands-on training: A CRM system usage training program should include hands-on training to ensure that employees are able to effectively use the system in their day-to-day work. This may include simulated scenarios and real-life case studies to help employees understand how to apply the CRM system to their specific roles. 4. Ongoing support and resources: In addition to initial training, it is important to provide ongoing support and resources to employees to ensure that they are able to continue using the CRM system effectively. This may include access to online resources, help desks, and regular refresher training sessions. 5. Feedback and evaluation: Finally, it is important to regularly gather feedback from employees and evaluate the effectiveness of the training program. This will help to identify any areas for improvement and ensure that the training program continues to meet the evolving needs of the industry. In conclusion, designing an overseas store CRM system usage training program that meets industry needs requires a thorough understanding of the specific requirements of the industry, as well as consideration of international considerations, hands-on training, ongoing support, and feedback and evaluation. By taking these factors into account, businesses can ensure that their employees are equipped with the knowledge and skills they need to effectively use CRM systems in their day-to-day work.