In the overseas store industry, cultivating the problem-solving abilities of CRM talents is crucial for the success of the business. One effective way to achieve this is through the use of case studies. Case studies provide real-life scenarios that allow CRM talents to apply their knowledge and skills to solve complex problems. By analyzing and discussing these cases, they can develop a deeper understanding of the challenges they may face in their roles and learn how to effectively address them. Case studies offer a practical approach to learning and can help CRM talents develop critical thinking and analytical skills. They provide a platform for individuals to explore different perspectives and solutions to a problem, encouraging them to think outside the box and consider various options. This can be particularly beneficial in the overseas store industry, where cultural differences and market dynamics can present unique challenges. Furthermore, case studies can help CRM talents develop their communication and collaboration skills. By working together to analyze and solve a case, they can learn how to effectively communicate their ideas and collaborate with others to achieve a common goal. This is essential in a global industry where teamwork and effective communication are key to success. In addition, case studies can help CRM talents gain a better understanding of the customer experience and the impact of their decisions on the business. By examining real-life scenarios, they can learn how to identify and prioritize customer needs, as well as how to develop strategies to improve customer satisfaction and loyalty. This can ultimately lead to better decision-making and more effective CRM practices in the overseas store industry. Overall, the use of case studies is an effective way to cultivate the problem-solving abilities of CRM talents in the overseas store industry. By providing real-life scenarios and encouraging critical thinking, communication, and collaboration, case studies can help individuals develop the skills and knowledge they need to succeed in their roles. As the industry continues to evolve, it is essential for CRM talents to be equipped with the problem-solving abilities necessary to navigate the challenges they may encounter. Case studies offer a practical and impactful way to achieve this goal.