In the overseas store industry, talent training is crucial for the success of customer relationship management (CRM). With the advancement of technology, traditional teaching methods are being replaced by online learning. In this article, we will analyze the advantages and disadvantages of both traditional teaching and online learning for CRM talent training in the overseas store industry. Traditional teaching has been the primary method of talent training for many years. One of the main advantages of traditional teaching is the face-to-face interaction between the trainer and the trainee. This allows for immediate feedback and personalized attention, which can be beneficial for the trainee's learning experience. Additionally, traditional teaching often includes hands-on activities and role-playing exercises, which can help trainees to apply their knowledge in real-life scenarios. However, traditional teaching also has its disadvantages. It can be time-consuming and costly, especially for overseas store employees who may need to travel for training. Additionally, traditional teaching may not be as flexible as online learning, as it requires trainees to be present at a specific time and location. On the other hand, online learning offers several advantages for CRM talent training in the overseas store industry. One of the main advantages is the flexibility it provides. Trainees can access training materials at their own pace and convenience, which can be especially beneficial for employees working in different time zones. Online learning also allows for a wider reach, as trainees from different locations can participate in the training without the need for travel. However, online learning also has its disadvantages. One of the main challenges is the lack of face-to-face interaction, which can make it difficult for trainees to receive immediate feedback and personalized attention. Additionally, online learning may require a certain level of self-discipline and motivation from the trainees, as they need to manage their own learning schedule and progress. In conclusion, both traditional teaching and online learning have their own advantages and disadvantages for CRM talent training in the overseas store industry. While traditional teaching offers face-to-face interaction and hands-on activities, it can be time-consuming and costly. On the other hand, online learning provides flexibility and a wider reach, but it may lack immediate feedback and require self-discipline from the trainees. Ultimately, the best approach for talent training in the overseas store industry may involve a combination of both traditional teaching and online learning, to leverage the strengths of each method and provide a comprehensive training experience for the employees.