In today's globalized economy, the overseas store industry is becoming increasingly competitive. In order to stay ahead of the competition, it is crucial for companies in this industry to invest in the training and development of their talent. One key aspect of this is the design of CRM (Customer Relationship Management) talent training courses based on job characteristics. When designing training courses for overseas store industry CRM talent, it is important to take into consideration the specific job characteristics of the employees. This includes their roles and responsibilities, as well as the skills and knowledge required to excel in their positions. By understanding the job characteristics of the employees, training courses can be tailored to address their specific needs and challenges. One approach to designing training courses based on job characteristics is to conduct a thorough job analysis. This involves gathering information about the tasks, duties, and responsibilities of employees in different CRM roles within the overseas store industry. By understanding the specific requirements of each role, training courses can be designed to address the unique challenges and opportunities that employees face. Another important consideration when designing training courses is to take into account the skills and knowledge required for success in the overseas store industry. This may include training in customer service, sales techniques, product knowledge, and cultural awareness. By identifying the specific skills and knowledge required for different CRM roles, training courses can be designed to provide employees with the tools they need to excel in their positions. In addition to job characteristics, it is also important to consider the specific needs and preferences of employees when designing training courses. This may include offering flexible training options, such as online courses or on-the-job training, to accommodate employees with different schedules and learning styles. By taking into account the individual needs of employees, training courses can be more effective in developing their talent and improving their performance. Overall, designing overseas store industry CRM talent training courses based on job characteristics is essential for the success of companies in this industry. By understanding the specific job requirements, skills, and knowledge needed for different CRM roles, training courses can be tailored to address the unique needs of employees. This can ultimately lead to improved performance, increased job satisfaction, and a competitive edge in the overseas store industry.