The overseas store industry is a highly competitive and dynamic environment, and customer relationship management (CRM) is crucial for success in this industry. In order to effectively manage customer relationships and drive sales, it is essential to have well-trained and skilled talent in place. Therefore, a comprehensive talent training plan is necessary to ensure that employees have the knowledge and skills required to excel in their roles. The first step in developing a talent training plan for the overseas store industry is to set clear goals. These goals should be aligned with the overall business objectives of the organization and should be specific, measurable, achievable, relevant, and time-bound (SMART). For example, the goal of the training plan may be to increase customer satisfaction scores by a certain percentage within a specific timeframe, or to improve sales performance in a particular product category. Once the goals have been established, the next step is to design the courses that will help employees achieve these goals. The courses should cover a range of topics related to CRM, including customer communication, relationship building, sales techniques, and customer service. The content of the courses should be tailored to the specific needs of the overseas store industry, taking into account the unique challenges and opportunities that exist in this environment. In addition to traditional classroom-based training, it may also be beneficial to incorporate experiential learning opportunities into the talent training plan. This could include on-the-job training, role-playing exercises, and real-world simulations that allow employees to practice their CRM skills in a realistic setting. Furthermore, it is important to consider the use of technology in talent training. Online learning platforms, mobile apps, and other digital tools can be used to deliver training content in a flexible and accessible manner. This can be particularly beneficial for employees who are based in different locations or who have busy schedules. Finally, it is essential to regularly evaluate the effectiveness of the talent training plan and make adjustments as needed. This may involve collecting feedback from employees, monitoring key performance indicators, and conducting regular reviews of the training content and delivery methods. In conclusion, developing a talent training plan for the overseas store industry CRM is a critical component of achieving success in this competitive industry. By setting clear goals and designing relevant and engaging courses, organizations can ensure that their employees have the knowledge and skills required to effectively manage customer relationships and drive sales. Additionally, incorporating experiential learning opportunities and leveraging technology can further enhance the effectiveness of the training plan. Regular evaluation and adjustment of the plan will help to ensure that it remains aligned with the evolving needs of the industry.