In the overseas store industry, customer relationship management (CRM) is a crucial aspect of business success. To effectively train talent in this area, it is important to understand the necessary skills and knowledge points for CRM talent training. First and foremost, individuals working in the overseas store industry must possess strong communication skills. This includes the ability to effectively communicate with customers, understand their needs and concerns, and provide them with the necessary support and assistance. Additionally, employees must be able to communicate effectively with their colleagues and superiors, as teamwork and collaboration are essential in the retail industry. In addition to communication skills, employees must also have a strong understanding of the products and services offered by the store. This includes knowledge of the features and benefits of each product, as well as the ability to effectively communicate this information to customers. Employees should also be knowledgeable about the store's policies and procedures, as well as any promotions or sales that may be taking place. Furthermore, employees must possess strong problem-solving skills. In the retail industry, issues and challenges are bound to arise, and employees must be able to effectively address and resolve these issues in a timely and professional manner. This may include handling customer complaints, addressing inventory issues, or resolving conflicts among team members. Another important skill for CRM talent in the overseas store industry is the ability to adapt to different cultural norms and practices. In an overseas setting, employees may be interacting with customers and colleagues from diverse backgrounds, and it is important for them to be able to understand and respect these differences. In terms of knowledge points, employees must be familiar with the latest CRM technologies and tools. This may include customer relationship management software, data analytics tools, and customer feedback systems. Employees should also be knowledgeable about best practices for customer service and relationship management, as well as industry trends and developments. Overall, training talent in CRM for the overseas store industry requires a combination of strong communication skills, product knowledge, problem-solving abilities, cultural awareness, and technological proficiency. By focusing on these necessary skills and knowledge points, businesses can ensure that their employees are well-equipped to effectively manage customer relationships and contribute to the overall success of the store.