Response time and problem resolution rate are two key performance indicators (KPIs) that are crucial for the selection of overseas store system customer relationship management (CRM) software. These KPIs are essential for ensuring the smooth operation of the CRM system and the overall success of the overseas store. Response time refers to the time it takes for the CRM system to respond to customer inquiries, requests, or issues. A fast response time is critical for providing excellent customer service and maintaining customer satisfaction. In the context of overseas stores, where customers may be located in different time zones, a quick response time is even more important to ensure that customer inquiries are addressed promptly. Problem resolution rate, on the other hand, measures the effectiveness of the CRM system in resolving customer issues and concerns. A high problem resolution rate indicates that the CRM software is capable of efficiently addressing customer problems, which is essential for maintaining customer loyalty and trust. In the context of overseas stores, where communication barriers and cultural differences may complicate issue resolution, a high problem resolution rate is crucial for ensuring customer satisfaction. When selecting CRM software for overseas stores, it is important to prioritize solutions that excel in both response time and problem resolution rate. A CRM system with a fast response time and a high problem resolution rate will enable overseas stores to provide superior customer service, build strong customer relationships, and ultimately drive business success. In addition to response time and problem resolution rate, other factors should also be considered when selecting CRM software for overseas stores. These may include multi-language support, multi-currency capabilities, and integration with local payment systems. It is important to choose a CRM solution that is tailored to the specific needs and challenges of operating in overseas markets. Furthermore, it is essential to thoroughly evaluate the reliability and scalability of the CRM software, as well as the level of support and training provided by the vendor. Overseas stores may face unique technical and operational challenges, and it is important to select a CRM solution that can adapt to the evolving needs of the business. In conclusion, response time and problem resolution rate are key performance indicators that should be carefully considered when selecting CRM software for overseas stores. By prioritizing solutions that excel in these areas, overseas stores can ensure the smooth operation of their CRM system, deliver exceptional customer service, and drive business success in international markets.